Cancellation and Refund

At Malldayz, we strive to ensure a smooth shopping experience for our customers. Please review our Cancellation and Refund Policy to understand the terms under which you may cancel an order and request a refund.

1. Order Cancellation

Orders can be canceled within 12 hours of placing the order, provided the order has not yet been shipped.

Once an order is shipped, cancellation requests cannot be processed.

To cancel an order, please contact our customer support team at support@malldayz.com.

Malldayz reserves the right to cancel any order due to stock unavailability, payment issues, or suspected fraudulent transactions. In such cases, a full refund will be issued.

2. Return and Refund Eligibility

Products can be returned within 7 days from the date of delivery, subject to the following conditions:

The product must be unused, in its original packaging, and with all tags intact.

Certain items (such as perishable goods, personalized products, or hygiene-related items) may not be eligible for return.

Items purchased during promotional sales or clearance sales may not be eligible for return unless defective or damaged.

3. Refund Process

Refunds will be initiated once the returned product is received and inspected by our team.

Approved refunds will be processed within 7 business days through the original payment method.

For Cash on Delivery (COD) orders, refunds will be issued as store credit or via bank transfer (as per customer preference).

Shipping fees (if applicable) are non-refundable unless the return is due to a product defect or incorrect order fulfillment.

4. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 1 day of delivery with supporting images or videos.

We will arrange for a replacement or initiate a full refund, as per your preference.

5. Exchange Policy

Exchanges are allowed for certain products within 2 days of delivery.

The replacement product will be shipped once the returned item is received and verified.

6. Contact Us

For any cancellation, return, or refund inquiries, please reach out to our customer support team at:

Email: support@malldayz.com

Phone: +91-7037147432

Thank you for shopping with Malldayz!